RETURNS REFUNDS & EXCHANGES

In case your product it’s still in the original bag unopen and unused you can contact our support for a refund.

If you’re not 100% satisfied with your product, or if your product doesn’t work or has any problem after you’ve checked it, then send it back to us within 14 days, un-used in the original packaging and we’ll send you a new product or offer a full money refund.  Just follow our refund procedure.

It can take up to 14 business days to get your refund into your bank account. This is once we’ve processed your refund request and you’ve got your email confirmation. The actual time also depends on how fast your bank processes the refund.

We don’t want to keep you waiting! If after 3 weeks you haven’t received your refund – let us know so we can check that it’s been properly processed. Alternatively, contact your bank.

Unfortunately, we don’t offer exchanges. However, if your product is damaged or is not working as it ought to,  as long as it’s still in the box and unused and within 30 days of purchase, please return it to us and we’ll send you a new one.
As long as it’s still in the box and unused and within 30 days of purchase, we’ll accept items bought from www.asia–asia.com. Please return these to the address below: A.R.T Asia Revivo Tali 4 Yossef Lishanski , Rishon LeZion, 7565019 Israel Once your returned item arrives, we’ll email you and start our refund process. To expedite the process, don’t forget to include your full name and order number on the packaging. Please note:  If you purchased your product product from a location other than www.asia-asia.com, please contact your dealer for a refund.