In case your product it’s still in the original bag unopen and unused you can contact our support for a refund.
If you’re not 100% satisfied with your product, or if your product doesn’t work or has any problem after you’ve checked it, then send it back to us within 14 days, un-used in the original packaging and we’ll send you a new product or offer a full money refund. Just follow our refund procedure.
It can take up to 14 business days to get your refund into your bank account. This is once we’ve processed your refund request and you’ve got your email confirmation. The actual time also depends on how fast your bank processes the refund.
We don’t want to keep you waiting! If after 3 weeks you haven’t received your refund – let us know so we can check that it’s been properly processed. Alternatively, contact your bank.